Your clinic's call logic. Handled exactly.
Operait follows your cancellation policy, your insurance flow, your callback rules—not a generic script. Every call resolves to a confirmed booking or a qualified handoff, logged directly into your EHR.
What happens on every call
Call answered, patient identified
Scheduling routed by your rules
Confirmed booking, written to EHR
Appointment type, provider preference, insurance eligibility check—all handled against your actual booking logic. Cancellations follow your policy, not a default fallback.
The appointment is created directly in your EHR. A confirmation SMS goes to the patient. No staff action required—and the system logs what it learned for next time.
Operait picks up within two rings, greets callers by your clinic's name, and pulls the patient record from your CRM before asking a single question.
No double-entry. No end-of-day reconciliation.
Operait writes directly to the systems your staff already uses—whether that's Epic, Athenahealth, or your practice management platform. Every booking, cancellation, and callback note lands in the right record the moment the call ends.
There is no batch sync, no middleware queue, no reconciliation step at close of day. The record is accurate because it was never out of sync.
See it run on a call like yours
A 20-minute walkthrough uses your scheduling scenarios—cancellations, insurance questions, after-hours—so you can judge the system against your actual call patterns.